From clock-in to a reviewed timesheet
An employee signs in through the desktop app, chooses the relevant task and starts a work session. Recorded work time, breaks and idle periods provide context for the day. Managers can review timesheets and use the available approval workflow. A timesheet is a work record; it does not by itself establish the quality or business impact of a task.
Understand time in the context of projects
Assign projects and tasks before reviewing hours. Comparing recorded time across assignments can help a manager identify work that needs clarification. Application and website categories can support that discussion, but company settings determine how activity is classified. A high activity percentage should not be treated as proof that a task is complete.
Keep access and tracking expectations clear
Employees use the desktop app on Windows, macOS or Linux. Company administrators assign reporting permissions and configure tracking controls. Tell employees what is recorded and explain how corrections are reviewed. Keyboard and mouse activity uses counts rather than the text of typed keystrokes; screenshots are a separate configurable feature.
Choose the right workflow for your team
For a remote support team, start with assigned tasks and a consistent clock-in process. For an agency, use projects to keep client work organized. Review a sample working day during a demo, including a break, an idle period and a timesheet approval. If your team works mainly at customer locations, field attendance and client visit tracking may be a better fit than desktop monitoring.